Refunds

General Admission and credit packs are immediately delivered digital services. Once the thing you paid for has been correctly delivered, changing your mind is not normally a reason for a refund. This policy does not remove any refund, cancellation or other consumer right that applies by law.

Immediate delivery

At purchase review you are asked to request immediate delivery when payment completes. General Admission begins when the permanent ticket is issued. A credit pack begins when the credits are added to your balance. Where applicable law gives you rights despite immediate performance, those rights still apply.

General Admission

Starting General Admission checkout does not reserve a ticket number. A successful $5 base-price payment is delivered when payment is confirmed and the next consecutive permanent General Admission ticket is issued to your submitted entry.

Credits

A credit pack is delivered when the credits appear on your balance in My Account. Credits never expire and are not refundable once delivered, except where the law requires it or a fault on our side applies. Credits are not redeemable for cash.

Spending credits is not a payment to us. A losing daily bid is returned to your balance in full. A winning bid and a screen booking are used at the price shown when you placed them; the day at the rope or the booked slots then run, and are not returned when they are over. A bid or booking does not purchase RQ #1, Momentum, Product Signal, traffic or a commercial outcome.

We will put things right if

Refunds are handled by hand and only in these cases: you are charged twice for the same ticket or pack, a payment is fraudulent or unauthorised, or a payment is taken and the ticket or credits are not delivered because of a fault on our side. Every refused payment is logged for review and refunded to the original card.

Nothing else is refunded: a ticket is permanent, credits stay on your balance, losing a bid is how the rope works, and changing your mind after paying is not a fault.

If a pack payment cannot be matched safely to the pack and price you were shown, we do not add a different amount. The payment is refused and refunded.

Taxes

Where applicable tax was collected and a payment is fully refunded, the associated tax treatment will be handled through the payment provider and accounting records as required. Tax collected for a tax authority is not part of The Pot.

Payment rails

Card refunds are returned through the original payment rail where appropriate. Crypto transactions cannot always be reversed automatically, so a confirmed crypto-payment problem may require manual review and an on-chain return to the originating or verified wallet. User errors involving an unsupported network, asset, amount or destination may be irreversible.

The Pot

An amount equal to 20% of the successful base payment value is allocated to The Pot. A voided or fully refunded payment should not remain counted as eligible Pot funding.

For a payment problem, use the contact page.

Last updated: 17 September 2026.